Dealing with the same issue for over a week they told me if I paid them money that I owe everything would be clear I paid it still nothing. No one's responding back to me can't get no one on the phone. My business has been out of business for a week because of it, no one showing any urgency. This is the worst processing company I have ever came across. I would never recommend this place to anyone if you want to operate smoothly. If you run into any problems, you have to wait for emails. They do not value there customers just there money No one has time to wait 10 hours for an email back when you can solve an issue within 45 minutes in business days/hours of being on the phone to talk to someone so if your a small business do not use stripe when you come across a isssue it's going to be a issue to fix the issue stay away from stripe