Dale D.

On August 19,2020 we made a purchase from FragranceX.com in the sum of $374.99 CDN or $284.88 USD. We have purchased from here before several times and the package was delivered correctly on each of those purchases. When we traced the package it was returned as "Address doesn't exist". Really? It made it here the last 3 times. WTF? After countless hours trying to get through to them on never answered phone lines we opted to try their email hoping that it may get through. Surprise, surprise they finally responded and stated in the email that due to the circumstances we were entitled to a FULL refund. Stupidly expecting that the situation was corrected we waited and our credit card statement comes in with a $13.57 difference between purchase and a full refund. Of course the phone was useless at that point in the day as they stopped answering it, so I called first thing in the morning when they opened for business and amazingly got a human and no surprise with an attitude. She acknowledged that we have ordered from this address in the past several times but because it was returned by their scam carrier in Canada(who never even attempted delivery because they said the address doesn't exist), they (FragranceX) were going to side with the carrier who is never wrong. Nothing like a direct contradiction, and when asked to explain the price difference on the return all she said was get over it we are keeping your money for shipping, even though the shipping was free because of the size of order, and she slammed the phone down to cut us off. Their chosen shipper in Canada is through Sprint Star Express, who have a 0 out of 5 star rating with 10's of thousands of reviews stating the same thing. This appears to be part of the scam between Sprint Star and FragranceX so they keep the product and money. Fragrance X lies by telling you one thing and then doing another by hiding behind their Return Policy: "Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error." Packages undelivered because attempts weren't made in the first place to deliver them. Thieves because of the keeping of your money. Initially I would have given these people a good review in the past for the deliveries we did receive, but I won't accept this kind of abuse again. I have since found another company that has an excellent review and better product lines and pricing. All I can say is truly stay away from these crooks as you will only end up disappointed with their dispute resolution process, the over all attitude is we got your money, we are right and you are wrong so take your business elsewhere.

Some very unique pieces of Halloween decor on this site as well as some masks. Appears to be fairly reasonably priced.