Dale R.

I ordered two pairs of shoes, same style, same size (10), different colours. What I received were two shoes, 1 with a completely different style to which I ordered, and the other in the wrong size (9).

I used to receive pretty good customer service whenever I shopped at debenhams in person, but if this is how their now online store operates, then I'll stick to shopping elsewhere.

My very first experience with Wish.com was an appalling one - an experience that I refuse to subject myself to ever again.

Post placing my order, my delivery date was changed on two occasions, resulting in a 51 day wait for my item (I am yet to receive it).

My desire was to speak to someone via telephone; however, no contact number exists for UK consumers. I was left with no other option but to communicate via email - corresponding with c. S. rep Ishmael. This concluded in my request for a full refund being refused, despite the surpassing of the delivery date, and questions regarding my order went unanswered.

I am currently in the process of filing a dispute via Paypal to recoup funds.

A horrendous experience - DO NOT BUY FROM WISH.COM.

We decided to book an Airbnb property as part of my partner's 40th birthday trip to New York. I spent many hours researching available properties and chose what I thought was a clean modern apartment in Jersey City. I looked at the rating for the host and his property, of which he had scored 4.5 out of 5 and numerous good reviews, so felt comfortable making a booking. Unfortunately, had I paid closer attention, I would have noticed the handful of negative reviews that would have sounded alarm bells.

We arrived at the property at approximately 15:30, and we were disturbed and extremely disappointed by what we were greeted with. Yes, the Airbnb photos were of the property, but they were VERY old.
The outside of the property was unwelcoming and off-putting, with overgrown weeds and litter strewn on the driveway. Security was a concern, as the front door was only secured via a single deadbolt, due to the whole mechanism for the door handle being totally removed. Entering the property, we were immediately struck by how tired, dark, and filthy the property was. It seemed like the property hadn't been properly cleaned or repaired in years: lights that didn't work or missing; dirty grubby walls and doors; ceiling fans caked in dust and dirt; a bathroom that hadn't been cleaned since the last occupant, complete with an unflushed toilet featuring a toilet seat caked in what looked like mould/urine; the heating was turned off and could only be controlled by the owner - which he refused to turn this on despite calls and messages; the bedding was dirty and beyond worn, and was only good for throwing out; the ironing board was covered in stains. I could go on, the flat was just DIRTY and a dive. Obviously, we refused to stay here and contacted Airbnb immediately.

We expressed to Airbnb the urgency of getting this matter resolved before night fall, as we didn't want to be roaming unknown neighbourhoods in the dark for another Airbnb property we knew nothing about. Our requests were ignored and 5 Airbnb agents and 10 hours later, we were advised to book into a hotel for the night which they would pay for. When I enquired into the refunding of my booking, I was told that I would only be receiving HALF of it, as I had made the mistake of contacting Airbnb first and not the host - I was furious. It was now 12:30am, and after a stressful night with an unsatisfactory result we booked into a hotel.

The following morning we received an email stating that our original booking had been cancelled and that we would be receiving a partial refund. Still, a replacement Airbnb booking had not been arranged, and we were left with nowhere to go. We spent another day being passed around from agent to agent with no resolution in sight. Once again, we were left with no other choice and booked into the same hotel for the remainder of our stay that evening. Luckily we were eventually passed through to an understanding agent who went above and beyond to get us a satisfactory result (had we received this service from the beginning, I'd still be an Airbnb advocate to this day, but the damage had been done and it was too late). I took us a week, but we eventually received a full refund, and one nights hotel booking paid for.

Booking with Airbnb resulted in us losing two days of our holiday (waiting for correspondence from both host and Airbnb), being pushed beyond breaking point trying to resolve the matter, and leaving me short of £497 (a combination of hotel fees, phone call costs, and transport).

Take note, DO NOT BOOK WITH AIRBNB!