In my first visit and order to purchase a 9 x 12 shag wool carpet I was impressed with the price. However, the entire rest of my experience was to say the least, very puzzling. I was given inaccurate information on how to receive my rug. Three different times I was given three different answers. Thankfully FedEx staff were able to solve the problem. It was a 2 hour drive to find out that the rug I ordered was not where I was told it was. Turned out it was at a FEDEX location 5 minutes from me. There is no excuse for this.
I'm done with this company
Buyers beware!