I purchased a Windsor Wellington 2.0. Ordered on Saturday night and had it on Wed. Morning, which was great. Beautiful bike packed to perfection, everything in great shape. I noticed my bike did not have the brakes advertised and this is where it becomes superior service. Larry, a Bikes Direct rep got my really not nice email and answered me in only about an hour and offered brakes I wanted which he did not have to do. He was so kind I felt bad. I can't say enough about Bikes Direct. They are the best! Got brakes in just a few days Priority Mail.