Daniela a.

Liberty Mutual does not take responsibility when their employees provide incorrect information. I contacted them to inquire about any fees associated with canceling my policy and was advised that there were none, and that I was paid up to date. However, after my policy was canceled, I was charged over $300 because the employee provided incorrect information. Had I known the stipulations, I would have waited until the end of the policy term to make any changes. I reached out again to have the fee waived, as my decision would have been different had I been given the correct information, but the company does not want to take responsibility for the misinformation provided. It is also very disappointing that the communications from the supervisor handling the issue were delivered with an attitude and without the use of spell check, which is very unprofessional.