Djeff A.

I bought this bed online and it was delivered and assembled by city furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that i have 30 days to returned it. I love this bed but i had to filed a claim to returned the bed because my room is extremely hot and I'm worriedaboutthe coming summer months. I just moved into this house, i thought something was wrong with the AC but i found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed i can't operate the fan. I received a text from city furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website.

So i reached out through the text message for help and and was told by the lovely representative that their returned policy was only 3 days and when i explained to her that when i spoke with the gentleman after the setup, he said 30 days ans she responded "I do apologize about the miscommunication. Is there anything else that I can assist you with?".

I will never buy or recommend city furniture to anyone and I've never dealt with a furniture store with their returned policy being 3 days and especially when i was told 3o days