Fashion Nova has no real customer service that you can talk to which makes it really hard when you need to reach out to someone. Their customer service is also bot-like. However usually, when you do email them which is the only option to contact them, You do get an email back pretty fast depending on your issue and how busy they are. Some of the clothes are made of chemicals and things that are known to cause Cancer, Birth defects, and other serious issues. Since they get all their stuff from China Wholesale it's made with cheap materials of bad quality. Not everything is bad but I would definitely recommend buying things only without the warning tags. If you do end up buying something with a warning tag then make sure you wash it first before wearing it.