I just recently ordered from this furniture store wish I would of looked into them better. I have not received my order yet tried contacting customer service but I was told to email them with my order number I said but I'm talking to you right now and I have the order number he said this is company policy I and I said this is not true I read there policy no we're states this anyway I'm now so stressed about receiving my daughters bed all the horrible things people has went through with this company, so I started to research about horrible business and BBB is not trustworthy and that is a whole other story, so please people for all of you that had problems with this company call the general attorney if we're the business is located and also call the Federal trade commission because they are a apart of the government so they well investigate your claims so you don't have to go to small claims court which we'll take forever are hire a expensive lawyer if they get all of these complaints so much more could be done