Dana J.

I made a purchase on 11/7/20 only to be told at 5:40am via email today that the item was sold out. Upset about my order I go back to their website this morning and was allowed yet again to add the exact same item that I was told was sold out back into my shopping cart along with the item showing available in another size. This is not only false advertising but very poor customer service. I was suppose to receive a call back to complete a survey about my experience that I have yet to receive as well. I will be checking my account to make sure the money was debited back to my account due to the fact that I was initially told by one customer service representative that my account would be refunded in 5-7 business days only to be told by a supervisor named Gregory Baez that my account was never debited. ALL BUYERS BEWARE! I am aware that things are different due to Covid19 however business practices and customer service should be the main priority ESPECIALLY now in these trying times