It blows my mind that Shutterfly rather canceled my order than to meet my simple request. I asked not to stretch the canvas print over a stretcher bar to which the canvas is stapled. I just wanted to receive a rolled canvas print instead since I will be traveling and need to be able to put it in my suitcase. I would say a pretty simple request. They would just skip the last step in the process. But no, they couldn't do it.