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Used the one time charge option. Was charged 19.36 a month for several months before i even noticed. Called and cancelled next month another charge. Wife called and cancelled asked for a refund... 3-7 days never got a refund. Next month another charge. Called and cancelled ased for refund... 3-7 business days... still no refund. Called to cancel yet again was told the account was cancelled but never submitted for refund. Guess what? 3-7 business days! Im not holding my breath!
Dan B.'s review of Spokeo earned 7 Very Helpful votes
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Dear Dan,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way. For assistance with this refund please call Customer Care at 888-906-0850.
Sincerely,
Spokeo