They tell you anything to get you to sign papers. Brian, our loan officer, said if you give me a $500 fee this is just in case we have to have an appraisal on your house, if we don't need the appraisal you will get your money back and if you change your mind or do not get approved you will get the money back because you did not do an appraisal. Two days later, after discussing it, we decided the loan was not for us so we contacted Brian and he said oh no you can not get your money back, that is a Lock Fee Agreement and he sent us a paper that I had never seen that said it was a lock fee and it was non refundable. We did not sign this agreement and never saw it. Be very cautious about dealing with this company.