Danica B.

I bought a rental agreement that was to last 2 weeks. I needed to alter some of the agreement on the last day of the two weeks and the website wanted to charge me again. I called customer service who was instantly rude with me. I explained that I was within my two weeks per my e-mail and the woman accused me of lying. She stated that they never sent out e-mails. I then proceeded to read the e-mail to her. She did not apologize for her rudeness. She explained that my purchase had ended at 5:57 eastern time zone and so in my Western time zone of 3:49 I had missed my window of 2 weeks by a matter of 52 minutes.
She said that I needed to sign up again. That was my option.
For $20 for one rental agreement and rude customer service I would never use this company again.