I needed an emergency hotel room on the night of 12/30/23, after helping my sister clean up after a flood.
I did not want to drive the 2.5 hours tired and sleepy. I booked the hotel 9.53 PM. They booked me a hotel room at a Super 8. Knowing I would be getting into the room late I requested a late arrival.
When I arrived at the Super 8 at 4:12 am Sunday morning very tired, the Hotel was closed.
So I was forced to find a other hotel. They did not want to refund my room
This is a awful service.