Daniel G.

Me and my husband plan a 9 day cruise with our three children on June 5,2022. We read the requirement and had all five of us test for Covid with negative result. We drive from Atlanta Georgia for the cruise and only to be told since my nine year old son is not fully vaccinated he cannot go. Per the requirement all he needed was a negative test or a pre test at boarding. We were denied both. The supervisor name Sandra told us he cannot go even with a negative test or pre test. She state he need to be fully vaccinated. We call customer service they were rude, impatient, and lack remorse. The person in customer service say we choose not to go because the problem was with the nine year old not the others. He was asking for me to leave my nine year old behind for nine day on the dock. The customer service personnel was rude and cruel. He had no patient talk or help me. The Covid guide didn't say my son had to be fully vaccinated, it seem like your supervisor made it up so we could go. The customer service kept saying the supervisor can reject you if they want, it doesn't matter about what the guide line say. We were rob out of $4335. 00 and Royal Caribbean deny us any type of refund per the customer personnel. I'm very disappointed they did this to us, that is unethical and unjust. I want my money back and will never use this cruise line and report this thieving behavior. I feel robbed. If there was a zero star that what I would give them.