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I used this as a last ditch effort to fix my laptop that suddenly crashed right before my midterm and the help webiste i was on looking for solutions said this was good. Well it didnt work so i went to get my money back and after being passed around to 4 or 5 customer service reps asking the same questions i had answered cause they didnt look at the previous chats i had no responses for over 2 weeks and had assumed i was scammed. Then out of nowhere i got an email from reimage escalations saying they canceled my subscription and refunded me. So in the end they did right but it was an awful process to get there. I sent a lot of emails all had screenshots of my previous emails and pictures of my computer being broken. If youre a masochist youll love the site.
Tip for consumers:
Its not worth it unless you have minor issues
Products used:
Reimage plus scan and repair
Danielle C.'s review of Reimage earned a Very Helpful vote
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I spent hundreds of dollars for their service and the last 4 times I contacted them for...
Hi Danielle,
Thank you for bringing this up to our attention. We apologize if you had difficulties reaching us and your concern took a long time to be addressed. This is not the impression that we would like you to have. We will keep this in mind to further improve our service. Our sincere apologies.
Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Chat: http://bit.ly/2kPZXew
Phone: 1-408-877-0051
Email: support@reimageplus.com
Have a good day and stay safe!