Prior to making my purchase, I requested an additional pic, which was provided promptly. As I made my online purchase over a long weekend, shipment took a few days, but once my item shipped it was received within 2 days time. Unfortunately, I did up returning it, as I decided the bag wasn't to my taste - the size was smaller than depicted, so the pics of the bag being modeled were a tad inaccurate, which I've reflected in the amount of stars I've awarded. The condition of the bag was just as pictured and came with everything in the description. The bag was carefully packed in the shipping parcel, and included confetti and a small branded gift. Signature was required upon delivery to ensure a safe delivery. I would definiely shop with Fashionphile again. I completely trust the authenticity of their merchandise and can expect excellent customer service.
Excellent and quick response time.
We are sorry to hear that you were not 100% satisfied with the condition of the item which you received. Our in-house photography team captures each item; our cameras and studio lighting are calibrated to capture colors and patterns, the piece as a whole, as accurately as it would appear under day-light circumstances. Should you wish to receive additional images of an item before you purchase it please each out to our client services representatives either through our site or via email at service@yoogiscloset.com with a detailed list of the extra pictures you wish to receive. Our team will happily provide those to you within the following business day. Again, we are sorry to hear that you were not fully satisfied with the item and your experience. We hope to have the opportunity to serve you again in the near future.