Danielle L.

Signing up with Salt is easy. Their online system works well, and as long as you're a customer, there really isn't any issue (well. Both my kids had massive phone bills the first few months because of "SMS numbers they apparently signed up to, but didn't remember doing... can't say for sure that it's a Salt issue, but beware...). So for normal usage, it's fine... until you want to make a change to a contract. Then, get ready for the WORST customer experience in the world. They will do EVERYTHING in their power to not help you and keep milking you as long as they possibly can. Leaving the country on an expat assignment it has taken me over SIX months to get out of the contract. I've been insulted by the rudest help desk person I've ever encountered, hang up on, redirected and put on hold for ever, told one thing, then another, have 25 email exchanges, told I was sent emails I never received, my information requests been closed without answer... and still stuck paying monthly invoices for a phone number I can't use. I regret leaving Swisscom, and when we move back will never work with this company again.