Danielle R.

We have been dedicated Apple users for years. Since Apple changed to the new way of charging the ipads and phones via the usb we have had 3 devices with our latest issue being the ipad quit charging because "the prongs within it have lost it's grip (per repair tech)". Now we are being told we have to pay $200 for a replacement device for an issue that is NOT our fault. Nevermind that we have only had this device a little over a year and are still in contract and paying on it for another year. With the costs of these devices, I would expect Apple to back their costly products in these situations. I could see paying $50 for a replacement but i will not be paying $200. After attempting to rectify this and give a chance for this to be made right for the customer service to suck - we are done with Apple products when our contract expires. Absolutely ridiculous.