Daniel N.

I have a client that is looking to switch to e-fax. I am an IT field engineer and quite frankly, I am tired of going back and forth with the local LEC (local exchange carrier) with the faulty POTS line. Have been researching efax services, heavily, and I cam across Metrofax. Their pricing seemed OK compared to most but I still had some questions. I began live chat with an agent. Right away I was not pleased. Very long pauses in between answers; either they were being over worked or they were using a translator and I only say the latter because their grammar was not proper English. So, strike #1.
I asked about cancellation if we sign up for a year and if we, for instance, were not very happy with the service, could we cancel and get a pro-rated refund. Another very long pause in communication, the agent came back and said that we could cancel at any time... I pressed the issue about refunds and asked where at in the terms and conditions she could point me to where it would be legally binding... she then said refunds are not allowed. Strike #2.
Now I am very suspicious so I google "problems with metrofax" and came across this site.

After reading through the common and reoccurring complaints, Strike #3, they're out and done. I wouldn't touch them with a 10 ft pole. I thanked her for her time and told her that I am no longer interested due to the plethora of bad reviews and lack of positives.

FYI: for those reading this review because of it being so hard to cancel a subscription; google " FTC hard to cancel " to get you started. Also, use a 1 time use virtual credit card if your bank offers such a thing (they generate a credit card number to use that will only work 1 time so reoccurring fees and other charges would then get declined).
Good luck everyone!

DO NOT ORDER anything from musicians friend or guitar center (same company). I ordered a guitar back in February 2022... I heard absolutely NOTHING from them. No phone call, no email, NOTHING! Apparently, the guitar became back ordered. I got busy and it slipped my mind. April rolls around, still nothing, I contacted them, they say "oh, it's back ordered, but looks like we have a shipment date of next week"... So, next week came and went, then the following week, then the following month. I've contacted them several times and they always say the same thing. I had to escalate as much as I could to get somebody to look into this order... and it was in October (8 months later). I finally was able to get someone to look into it and they were actually honest... first up front person I've dealt with. They told me it is likely not coming into stock anytime soon. So, after a discussion, he cancelled my order. I paid with an e-gift certificate and when he cancelled my order, he gave me an "in-house" credit... which apparently is something I am not able to see on my end. So if I want to use that credit, I am FORCED to deal with their inept customer service representatives. The one I was dealing with tells me I am not able to apply discounts to items on sale. I did not argue but I pointed out my original order was a guitar, on a nicely discounted sale, and I was still able to use a %15 coupon to make it even cheaper... he told me to find another salesman. I was stunned! (not surprised though... that is the type of sales people musicians friend/guitar center uses). They (not all, but most) seem to be arrogant, smug, posh little individuals who think they're all so talented and smart and they're the 'god' of your life and they want to dictate to you what you should buy and play. When I use this credit up I will burn this bridge with extreme prejudice!

In between this abomination of a transaction, I've ordered a Yamaha DGX-670 and a Casio Privia 870 from Kraft Music... and I was impressed with their knowledge and follow ups. Now, they do kind of blow up your email, but I'd rather have too much sales presence than NONE AT ALL (like musicians friend and guitar center). Sweetwater is also a wonderful company to do business with! So, in short. Musicians friend/guitar center = BAD, AWFUL, HORRIBLE, STRESS and HEADACHE INDUCING. Sweetwater and Kraft Music = Pleasant, relaxing, (I haven't had any issues yet with over a dozen orders placed over the years with each of them), sales people aren't rude or smug or arrogant, and they seem to care about customers!