First off, the fact that they do not publish a phone number that you can call for customer service should have clued me in that they do not provide customer service. I ordered an eBook that their website claimed could be printed. Sadly, I needed to be able to print the book and could not. I searched for a customer service number and could not find one. I even called the registered agent for this company located in Delaware, but they said they could not disclose their client's phone number. I've sent multiple emails, and it's been over a week with no response. Ughhh!