I moved to Texas now I ordered from here a birth certificate and nothing took my money though I need it fast all I got was a form to send it says you can get a certified printed out from phone/ online I'm a disabled vet no family noth I need it for a job contacted support 5 times and got responses that made absolutely no sense to get a license here and work you need a birth certificate or certified certificate I ordered 2 nothing sent to phone nothing pls help I'm going to be in a mess if I don't get it