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After purchasing my item, this company never emailed me any order confirmation or tracking. I thought maybe I just typed my email in wrong. That was until I started getting marketing campaigns and requests to post a review in my inbox. I have since requested to return my item and there is yet to be any email with my return shipping label or refund details. I submitted my request almost a week ago at the time of writing this review. Absolutely ridiculous.
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I wanted to return a purchased item. There were no papers included in the order. I went to the...
We sent the customer an order confirmation email immediately after their order was placed, as well as a shipping confirmation email with their tracking number after it shipped. However, both of these emails ended up in their SPAM folder. We sincerely apologize for this and advise all customers to check their SPAM folder, if they haven't receive an order or shipping confirmation email from us. Regarding the other emails the customer received, these were sent from 3rd parties (not directly us), which is why they were not routed to their SPAM folder.
Lastly, regarding the return request, the customer made this using our self-service returns portal and unfortunately, due to a technical issue, it was never processed. We accept full responsibility for this.
That said, as soon as the customer reached out to us directly via email, we responded within hours and provided them with a return shipping label. In the coming days, we received the customer's return and fully refunded them.
We sincerely apologize for any inconvenience this customer experienced and have resolved the issue with our self-service returns portal on our website to prevent any future issues.