Well I just got ripped off, I bought a 12 month xbox live gold subscription and I didn't get a code like I was supposed to, instead like many other people I got an email saying I needed to provide identification to verify the payment I just made!? The phone verification didn't work, and you could wait a lifetime waiting to talk to someone over the Internet in customer support. So it looks like the money I paid is lost forever. If we only we could kill these people at MMOGA. They're nothing but thieves.