Absolutely terrible company! Bought a jewelry box for my wife for Christmas. It arrived damaged. Attempted to contact the company FIVE times. Three using their 'contact us' and twice using their 'customer service' e-mail over the span of two months. No responses; utterly ignored. And yes, checked my spam and trash often. Have to now go through PayPal to resolve. Not sure how they got such a decent rating on this site. Check out Google Reviews and BBB Reviews, all 1-Star and all negative. Trash company that should be dismantled in my opinion.