After ordering from them twice, once April when the weather was nice and cool, gel capsules arrived melted and stuck together. Thinking this was fluke I ordered the same product a few months later, and they arrived in the exact same condition. I submitted a complaint to customer service with no response.,
My only conclusion is that they store their products somewhere with no climate control. So even if they are selling quality products, they don't seem to be storing them properly and will arrive in a degraded condition no matter what.