Daniela R.

My experience with the online shopping site has been extremely disappointing. On February 29th, I purchased a ring to commemorate a special occasion, only to encounter a series of issues thereafter. I opted to have the product sent to one of the collection points designated by DPD, the only company that delivers to Eline Rosina in Portugal. However, on March 13th, I was dismayed to discover that the product had been returned to the Netherlands due to insufficient delivery information.

How is it possible that a delivery company lacks adequate information to deliver to one of its own designated collection points? Upon contacting Eline Rosina, I was informed that the cancellation of the order and the refund would only occur after the product is returned to them. Now, I am being forced to wait indefinitely for the product to be returned by DPD and then face further uncertainty regarding the timeframe for the refund to be processed.

This situation has turned what should have been a special occasion into a huge frustration.