danni r.

Ordered and paid for my ainol novo 9 in Jan 2013, did not receive it until March 2013. In April, it died. I contacted Dealsprime and they told me to send it back. I did ($20 for shipping). Then they told me they could repair it or it could be replaced with a new one for $30, I paid the $30 for a new tablet because I was having wifi issues with the first one. Finally in June 2013, I received my new tablet from Dealsprime. At the beginning of Aug 2013 I experienced another issue with my tablet; it would not charge and the screen would go blank as soon as I plugged it in to charge. I attempted to contact Dealsprime via e-mail and chat. They have not responded to me and it has been one month of trying to get with them. They offer a 1 year warranty on their products but they are unavailable to provide the warranty. STAY AWAY! I have ordered from Pandawill.com and have excellent experience with their customer service. If you need a chinese tablet, my suggestion is to try Pandawill.com and stay far away from Dealsprime!