Dan S.

This company is the absolute worst. They do not honor their "warranty" so if you buy from them, you can be sure that the unit will be junk, and that you'll never to get your money back. When you contact them regarding the fact that their product is no good they give you the run around in every way possible. They put you on terminal hold when you call, then promise that a supervisor will call. The call never comes. AVOID AT ALL COSTS!

I ordered a window air conditioner. It was supposed to be delivered within a week. When it didn't arrive, I contacted Build, who first provided non-sensical tracking information, then, when pushed, gave me tracking information for On Trac, their shipper. On Trac first claimed that the product had been delivered to my business, which is tiny, and said that "no one had signed for it" and "nobody needed to sign for it", then they claimed that they had located the product, which had been "misdelivered" and promised that they would deliver it to me within a day. Of course, they never delivered it! I filed a claim with Pay Pal, and need to wait 30 days for Pay Pal's judgement of the "claim". By that time I'll be in the market for heaters not air conditioners! If every internet retailer acted like these jokers, NO ONE would be using ecommerce today!