They take your money and you get absolutely nothing. No email no certificate and no call. When I called them they told me to print out an application and take it to the health department to get the birth certificate. When I asked her what I paid $59 for she said it was for the application that they were going to mail us, but never received. I asked for a refund and email and still no email. No email even from time purchased over a month ago. Use Vital Check and no one else.