Daphne R.

Stores are great, but billing's rules are ridiculous. Seems like you guys intentionally try to hold your customers money as long as possible. Since March 12, I have been trying to get a refund for returned items; I was told they could not put it back on the debit card it was drafted from (not credit card), but was told you can only give me a store credit. After calling home office, they told me they would send me a check. I got an email the other day saying they need an update to my address (my address is the same as 10 years ago). I ask again, since you cant' seem to get a check to me, can you just add it back electronically... but NO... that is still not possible! They need to send another check! How many times will you do this run around. After looking at your bad reviews online, this seems to be a common scam. I will NEVER do business with Lane Bryant again, and will continue to post this in as many places as possible... people need to be warned