Dariusz M.

I raised an issue with the door seals on both doors you installed (regrettably) for us. The issue was reported in April 2023 (7 months) and you keep pushing the repair date to another date. I've already wasted 3 days of my holiday waiting like an idiot for an engineer who never showed up! But again, someone was supposed to come tomorrow to sort it out. However, I just received a call that it will be changed again to 3/11? What the hell is this? Are you taking the pi**? How long does it take to replace seals in 2 doors? People stay away from these scammers

We ordered our complete kitchen in January with a scheduled delivery to be made in February.
When the delivery was made, the hood was missing and it was delivered 2 weeks later. The washing machine was also missing at the initial delivery and was only delivered 6 weeks later, essentially leaving me with no washing machine for 1.5 months.
We weren't able to check all of the boxes at the delivery (they were so many!) as that would mean that we will have to shift all the boxes and check them manually whilst the delivery was made (the drivers came by with no scanners).
When we were ready to assemble the kitchen, we found various damages which were reported via the wren app which was fine. However, for every item that it is not on the app/ order (i. E. chrome fittings, plinth fittings etc.) it takes ages to be processed and I have to wait for 7 days for someone to get back to me! We are without a kitchen (or even a sink!) since January of this year!
Now, for over 2 weeks, they are not wanting to send me plastic pieces to install the base unit chromes and making it incredibly difficult to finally finish my kitchen installation! Multiple message exchanges over 6 packs (12 units) of chrome fittings! Same situation for plinth boar fixings – I have been given 2 pieces for a 3 section kitchen (there should be 6!)!.
I have my worktop contractors booked for 21/06 and it looks like yet again, I need to postpone it before I can finally have a normal life and a kitchen which I can use! This is extremely frustrating considering how much I paid for the kitchen. Moreover a customer service person called Paige had the audacity to tell me to search my entire house for the chrome pieces - how rude and disrespectful!
NB: Being so frustrated, I even checked if I can just buy it again off the internet and I cannot find it anywhere either! Also, I just cancelled my direct debit as I did not receive a product I paid for!