I had been using their platform for a while, investing small amounts here and there without any issues. One day, however, I decided to deposit a larger sum than usual - about 10,000 USDT. To my horror, instead of appearing in my account balance as expected, the transaction simply disappeared into thin air! When I tried reaching out to customer support, all I received were automated responses and vague assurances that someone would look into my case shortly.
Hi Darlene! Unfortunately, we can't locate an account or support request associated with your name. Please share your support ticket number so we can look into the details. Thanks in advance!