I had the same experience as everyone else ordered an item for Christmas and never got it. I did check my credit card and luckily I was refunded 100% of what I was charged thru Paypal and that was only after I sent a email to Pakayas looking for my order for which I never recieved and answer back too. I looked on the internet for this site and it is no longer there. Fortunately for me I was able to find the same item on ebay under a reputable seller and just recieved my package today 6 days after I ordered it.