So, I've brought 4 items from Simplyelectronics (2 phones, 2 smart watches) and have not had one problem. At first I was a little hesitant, because a galaxy note 3 was being sole for about £120 cheaper than anywhere else, so read every bit of information I could find about the company. The majoroity of complaints seem to be about the delivery time? If you read the small print, youll find out SE use suface mail to keep the post down, and generally ship in bulk, so chanses are, they wont ship an item until multiple orders are going to the same country. There staff are extremly polite, and try there hardest to quell any issues.