DARRYLL D.

Trying to figure out how to even contact Customer Service (what a joke) is not at all easy to figure out and once you do, especially if lost GEMS or CREDITS in play, it is pretty much, your loss and "our techs are working on it". Even when you option to talk to a Tech, same response. Ask to be referred or be given a link to resolve a GEM or CREDIT issue and "Once resolved they will decide what to do". Now my wife and I have been with POGO over a decade as well; and that means nothing. With the phones, the Agents we have spoken to, English is not their first language and everything is obviously written out on what they say. Games like Monopoly Sudoku with a huge list of CREDITS not applied and getting ERROR messages should be removed until fixed; they don't care if there are hundreds of reports with the same issue anymore. I would NOT recommend anyone pay for POGO membership much less buy GEMS. POGO has changed and not for the better.