Daryl S.

Hockerty is an excellent concept and has a good range of shirts and materials. Unfortunately, as noted by other reviews, they often do not seem to follow the measurements which are inputted on their website. Every shirt/polo shirt I have ordered has been incorrect. Despite entering an 88.2cm belly measurement on the website, the shirts provided had over 110cm of fabric in that area. Previously shirts have been sent which were too short or had simply ignored the shoulder measurements and made them too short.

Jonas and Thomas were the main representatives that I dealt with during the problems I have experienced and they seem oblivious to the fact that the tailors have simply ignored the measurements that were sent to them despite me going through the trouble of sending them additional measurements and pictures (at their request) for the corrections to the shirts and for future orders. Their insistence on me sending three pictures in every item I had ordered was timewasting and further frustrating when they did not even acknowledge that it came to light that even shirts in the same order with exactly the same measurements had different problems. All they need to do is see one shirt on the order is incorrect and then either refund it or replace it.

This on top of the fact that the order I placed took almost two months to arrive (outside their prescribed delivery time) with no notification and no compensation.

Although they accepted a return on the order (at my expense), even the replacements have had problems and they continually push they policy regarding getting amendments by a local tailor but seem ignorant to the fact that we have used the service to save time and visits to tailors etc. Not to mention the fact that at one point they wanted me to use a local tailor to lengthen the shirt, I felt like this was a completely oblivious response which demonstrated the ineptitude of the customer service who thought I had a magic tailor who could make new fabric out of nowhere.

Unfortunately, I need to spend the credit that I will earn on their site with the amendment credits and I also need a matching blazer using the same fabric as they used for a pair of trousers I have but once this set of orders are dealt with, unless they are able to handle the orders accurately and professionally, this will be my last dealing with them.

To give credit where it is due, the quality of the materials are great, their trousers are of excellent quality and I have had much more success with them, finally getting tailored trousers which fit me appropriately.

The people at Hockerty have a lot of skill but need more accuracy and care regarding adherence to the measurements when it comes to shirts. A sign of good customer service is acknowledging where failures are happening and ensuring they do not happen again. A simple acknowledgement of the problems and perhaps a quick refund of two of the shirts or half the order as a goodwill gesture in appreciation of the efforts to get it tailored and that they have failed to provide the service I have paid for TWICE.