Zero bedside-operation manners! One of the lesser staffs pitied and literally muttered "no dignity" as she tried to help me post-op bandaging. She asked me if I'm a nurse 'cause I took it all "calmly".
Got zero-negative post-op follow-up. Offered only 1compressed garment (soiled and bloody one worn from the surgery) and when I called them. They told me that the 2nd pair may arrive a week + later. I was to use the same soiled garment for the whole week and that they are not in charge of the 2nd pair. Now, I am more scared that my incisions will get infected than I am scared of the operation! If they had told me beforehand, I would have ordered my own compression garments just like they had me bring my own towels to the surgery (which I did, and was grateful I did) Truly!
However, the marketers and all responsible for payment were exceptionally sweet! Payment collected in full before the procedure! Once payment was done, things changed real fast for me! Disregard set in. My surgery was canceled and on the eve of surgery at 5:15pm (after business hours) and sent forward by 2days (or any day within the month; i may stop my Arnica Montana if I chosethis option). When I called to stress on the rigidity of ride and nanny arrangements i had made for that surgery appointment, they refunded money for 1-way post-op ride...
Dats M, we're sorry to hear your experience with Sono Bello was not exceptional. We'd like the opportunity to make things right. Please reach out to melaniem@sonobello.com in our corporate office so we can further discuss your experience.