Lindsay D.

I will honestly never shop here again. I love how good their stuff smells but their customer service is way beyond HORRIBLE. This morning I tried placing an order online using paypal pay in 4. Every single time after paypal takes out your money it routes you back to bbw website. Then in red letters it says oops your address in paypal is wrong. However the address in paypal is using your address in BBW. My address is in correctly I don't know how else I can put in my address other than the right way. Never had issues with my address with previous orders. I rechecked everything did it again. I ended up trying 4 different times each time money got deducted from my account. I get on chat he tells me to refresh sign out wait 30 minutes and go back in. I did that and tried again took money out, order still not placed, then I call I get some clueless lady on the phone and she says oh it didn't go through because we don't use that method. I said BS because you advertise it on your ordering page and on top of that I just placed another order a few days ago using same method. I asked for a supervisor then she acted like she was finding one and hung up on me. I call back and someone else acted like he couldn't hear me and hung up. I call back I cannot express how much I was fuming at this point. I get a supervisor on the phone who offers a $20 gift card for the inconvenience and promises I will get same promotion when I go back in to place another order. Also says they will have tech support fix it. It's not at the end of the day. I never got anything from them, also thought I would try again tried twice. I now have the money pending out of my account 6 times. I will NEVER EVER place another order with them. Get with the times BBW my goodness. Honestly their website is the worst and they should upgrade with as much money as they bring in.