Dave B.

Xfinity/Comcast TERRIBLE Install
Port St. Lucie, Florida; Xfinity/Comcast came out to change out the Xfinity/Comcast equipment in my disabled Mom's home and took advantage of her limited sight.
Item 1: The spare bedroom had a nice wire run along the wall and the old box mounted to the back of the TV. In comes Comcast and this is what they leave. See the box just hanging. Cord out in the trip area.

Item 2: In the main bedroom they had to go behind the dresser to get to a power strip, so guess where they left it. That's right on top of the dresser instead of back where they found it. Did they put the new box behind the TV, like the old one? Of course they didn't, now its next to the DVD player with hanging wires.

Item 3: In the living room they made a mess of the box area and for some reason chose to use two CD collection boxes to put the new box on. Then after having trouble setting up the remote, the Xfinity/Comcast Installer told my Mom she would have to use the old Xfinity/Comcast remote for on/off and sound and the new Xfinity/Comcast remote for changing channels. With her limited eyesight finding one remote is challenging enough. Wow, if only I had been there to toss this "expert" out of the house.

Item 4: When putting the Xfinity/Comcast modem in the other bedroom, the Xfinity/Comcast installer started to take my personal modem, luckily my Mom saw this and stopped him. Take a look, that's where the power cord for my modem was left.

I went to the Xfinity/Comcast store with pictures to express my concern to both a representative and then a manager only to be told "We are retail we schedule and send installers out, but are not responsible for the work, you have to call to get installation department." Three calls and 32 minutes later I was told by Xfinity/Comcast the best they could do was schedule a new installer to come out and fix things. I ensured it was scheduled for when I can be there to PROTECT my Mom from these people. They also said an Installer Supervisor would call me. I'm holding my breath.
Sad thing is, the cable is built into the HOA bill and Mom has no choice, but to pay for cable. I guess in a neighborhood where a lot of the homeowners are in their seventies, eighties, and nineties it's easy to do half a job and get away with it.
Could this be another reason everyone seems to be swapping to streaming, me included?