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We are very upset that our appointment for this past Saturday was missed, having waited for 4 hours, then received a prerecorded voicemail 15 minutes after our window closed to advise us that the tech rep was running late...(DUH!) and then after waiting an additional 45 minutes we were advised on-line that the tech rep cancelled and rescheduled after waiting for 4-5 hours! Worst part they tech rep entered a new appointment for 5 days later!
This experience had made us very unhappy and are considering cancelling our service after 25 years! You think someone would be listening or reading but my guess is NOT!
This is really bad business!
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