Dave E.

If I could give minus 5 stars I certainly would, Elbec are the worst company I have ever had the misfortune to deal with. We purchased a garden log cabin in April 2023 I hasten to add that although the building was purchased through Elbec it was manufactured by Shire Garden Buildings and was erected by Shire in July 23 and we paid the extra money to have it erected, this is a log cabin 44mm spruce, double glazed with a felt tiled roof.
By August 23 I had contacted Elbec more than 15 times and requested 3 or 4 times that someone from management come out, we had window frames not fitting, floor trim the wrong way round, gaps at the bottom of the doors and 12mm gap between boards.
At the end of October 2023 the heavy rain came pouring through the top of the gable end window soaking carpet, electrics and lifting the floorboards, we complained (again) no one came out to repair and with more heavy rain expected we removed the top window facia on the inside of the building in the hope of sealing any gap, we couldn't believe what we were seeing there is a 50mm hand sawn gap that runs the length of the window and movement of the boards (which is a natural occurrence) caused the external top window facia board to drop revealing the said 50mm gap and rain pored in. If that wasn't bad enough roof boards began to lift, after further emails and phone calls a team from Shire was sent who promptly told us that the building should never have been built like it was and they were unable to carry out repairs at that time as it was too big a job and the building needed to come down and rebuilt, after taking photos the team left.
More emails and phone calls to Elbec followed, by the middle of December nothing had been done, the roof has lifted further and the 12mm gap remains between boards and now floor boards have lifted.
Over 30 emails (all saved) and numerous phone calls only to receive replies of "We genuinely appreciate your patience and understanding during this process and sincerely apologise for any inconvenience caused" which seems to be a normal reply. There are many many things which I could mention (all documented) and the lies they tell are unbelievable the main problem is that we the customer are dealing with 2 companies, Elbec and Shire, because we purchased from Elbec our complaints go through them, who then pass to Shire and Shire then B.S Elbec.
Elbec on one occasion emailed us to say that a report from Shire said we had put screws in the window frames which didn't allow movement, we then sent Elbec a reminder of a complaint email with photos we sent the week after Shire had erected the building, showing clearly screws they had put in.
Due to the repairs needed on the building we have never been able to use it since its construction in July 23. It is now January 24 and nothing has been done. DON'T BUY FROM ELBEC