I am so very happy with my purchase (Reso Uke) from Soundsmith, they are really top notch, customer care was great... After buying a different brand reso Uke from a different retailer, it shipped with a chipped bridge and was poorly set up, and returning it was a huge hassle! Shannon had this one set up properly by their luthier and it was perfect, as was her communication throughout... I will be back to buy from them for sure!