Dave L.

Worst owner of a business to ever have to deal with. I will not be focussing this review on the business itself. That's not the issue. It's how it's run and how you're treated as a customer.

This guys version of "customer service" is abysmal and doesn't even exist. The lack of ethics and morals is unreal. "Let me be perfectly clear" something you'll most definitely hear or read when getting a response from this guy. He will berate you. He will tell you openly that the customer is not always right and that if you're human and make any error or mistake at all you deserve verbal abuse, gas-lighting and condescending remarks.

He is spiteful and believes the customer should be responsible for fees his business incurs should you choose to file any claim through your bank or PayPal.

Also, if you do file any claim whatsoever, regardless of how much or little you give him you'll immediately be banned. He is a keyboard warrior like no other I've ever seen. If you need any proof, just look at his google reviews. Specifically the negative ones, as he can't help himself but to respond and air as much dirty laundry as he is legally able to.

It's worth paying other businesses more money to avoid dealing with this toxic, salty and mean-spirited individual. Heed my warning or don't.

I will say, you will get your products and have a normal customer experience of absolutely nothing goes wrong. At all. Good luck!

I'm an impatient person and I like to have open communication, so when I first ordered from N2G and was waiting a couple weeks I started to read reviews. I wish I hadn't. I reaches out to them through Facebook Messenger and found I could actually speak to someone. They explained that due to covid there has been both delays due to restrictions but also the customer base has increased by about 5X in the past two years.

Be patient. If you need reassurance reach out via messenger. There is a warehouse and a main business so there are delays with their communications due to time differences. A ticket gets closed when they respond and you can refute it if you aren't satisfied. But when they tell you it's being processed that's all they can give you. Like when you ask Canada Post about your package. The formation they give is limited, that doesn't make it a scam.

Calm down. Breathe. And just be patient. I have gotten everything I've ordered and including preorders. They have the best prices for Premium Bandai SHFiguarts for Canadians and any other country they had to use 3rd party sellers.

Mickael is the representitive I speak to through Facebook and he's awesome. There's a minor communication barrier but for the most part it's pretty seamless.

Take the negative reviews with a grain of salt. We tend to exaggerate as humans when we feel entitled or don't get what we want.

Their shipping packaging is phenomenal. Never had any damage to the outermost SHF box, let alone the actual packaging or product. Totally safe and reliable.

Anyway, I just had to combat some of these salty reviews. There are a lot more impatient people than patient.

HIGHLY RECOMMEND!