Davey L.

Placed an order for a little under £300 worth of goods

Was told all bar one item was posted under a particular tracking number

Parcel with that number arrived - it had three bottles of shampoo in it and nothing else

Used their Virtual Assistant, it told me to wait until the other parcel with the last item arrived, in case the rest of my order was in there

Second parcel arrived, it only contained one item

Contacted Boots customer care to ask when I could expect the rest of my order

Boots customer care advised that they would take up to 21 days to carry out an "investigation" before they decided whether or not to "authorize" giving me either the items I'd paid for, or a refund

Now I'm out almost £300, Boots is holding onto my money, and their lack of a timely a d reasonable response means I don't even have the funds to go elsewhere to get what I need

Fortunately I did pay by credit card and as it was over £100, I'm covered by Section 75 of the Consumer Credit Act

I will not be using Boots again, and strongly recommend other customers avoid this untrustworthy, unreliable company