They take your money and then string you along with "I'll chase up the courier", when it hasn't even been printed, let alone been handed to a courier a week ago. Lots of delays and not credible excuses, without any apology for breaking their promises. Sometimes you have to message them 2 or 3 times over a week to get a response. Now that it's a week and a half late (it was supposed to only take a week and a half), they tell me it will arrive a week and a half from now. I don't believe anything they say any more, so I cancelled the order. They agreed to a full refund.
We designed a custom mat for this customer but he expected a rubber custom mat to be delivered in a couple of days, we clearly state on our terms the delivery times of custom work but he did not accept a wait. So we refunded. You can’t please everyone!