I bought a motobecane Fantom team full xtr mountain bike last year. Love it, more than I could of imagined. Had small problem with clear coat on frame and they replaced frame no charge, I paid shipping only. Also, I emailed the service guys a couple bike questions and they answered them the same day. Will buy a Kestrel road bike from bikes direct soon. Bikes direct is a great company to buy a bike from with zero risk.