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I received support from Microsoft Support person called Ejiro Ewhubare.
It was taking up to 1 minute for me to create a new MS Word document with a message displayed "Contacting Server"
Ejiro directed me to go to Regedit and to rename the Key "Outlook" to Outlook.old
Since then I have been unable to use Outlook and all my settings have been lost.
My archive.pst file is over 25 GB in size, and it looks like it has wiped it from my computer and is now downloading all the emails over the past 15 years from the server.
In retrospect I should never have taken the action that he directed me to do.
But I assumed he knew what he was doing, and could simply change back the settings that he told me to change.
Now I can't contact customers as I don't have access to the past email conversations that we have had.
This would never happen with Apple support.
Do Microsoft not care about the training or experience of the support people, or thee damage they can do to their customer's business?
Dave
I purchased credit for my 11 year old daughter on her Microsoft account. However we were unable to use the credit on her account. I contacted Microsoft and spent over 1 ½ hours on the chat… eventually spoke to the manager…. But was informed that Microsoft will not refund the money. There is no honesty in this company… no caring for their customers… no sense of 'doing the right thing'. Even the support person knew and agreed that what I was requesting was a very reasonable request for a refund under the circumstances. The money was sitting in my daughter's Microsoft account… not being used. But they said that Microsoft policy was not to refund the money. Please listen to the overwhelming number of reviews. Go to Apple where you will be treated with care and respect. Where if a user makes a mistake… and changes their mind about an order… the money is promptly refunded. Microsoft just point blank refuse to refund the money… which is a very short termed and close minded way of dealing with customers.
Tip for consumers:
MIcrosoft does not care about it's customers and do not care that they don't have a fair policy. Go to Apple instead where you can be sure of good support.
Products used:
No products used. Purchased credit for my 11 year old daughter's account. She was unable to use the credit, so we requested a refund. Microsoft support refused.
We have had intermittent faults on our phone line for the past number of weeks. This has ranged from very bad buzzing on the line, to having no dialing tone at all. I have logged numerous faults… and despite being a ‘business customer' where we rely on this phone to run our business, it takes between 2 to 5 days for a technician to even call out to us. Today I phoned as we had no dialing tone for the past 5 days, and had logged a fault about it 3 days ago. I was told that someone had closed my fault without sending an engineer. Still no dialing tone. I asked could I speak to a manger… and was told there was no manager to talk to.
David B.'s review of Vodafone IE earned 2 Very Helpful votes
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