I booked a week of a hotel in Thailand which seems like it hadn't had any maintenance for 10 years - before I booked I reviewed the glowing reports on the IHG websites. 5 days later when I went there it still had all the IHG signage but IHG had delisted it". Mayve helped if they'd taken it off their website and told the customers who had (until then) trusted their brand! Never again.